Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer’s biomedical equipment, and drives customer satisfaction through Service Excellence.
- Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
- Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
- Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
- Effectively communicate and partner with teammates and colleagues.
- Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction.
- Implement GE/customer facility contract, supporting business goals and objectives.
- Lead, instruct, and assist technicians on basic and complex repairs and resolution.
- Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
- Share on-call/pager responsibility.
- Document all repair actions and submit reports/summaries according to schedule.
- Ensure proper care of spares, tools and test equipment, and ensure calibration.
- Maintain approved parts inventory.
- Manage vendors’ service delivery processes in compliance with GE policies, as instructed.
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
- May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).
- Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.
- Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment; OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment; OR High School Diploma/GED and 4+ years of experience servicing medical equipment.
- Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
- The successful applicant must comply with GEHC’s standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
- Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
- Willingness to be available “after hours”, or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality and Compliance training within the defined deadlines.
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
- Ensure all test equipment is tracked and 100% calibrated on time.
- Certified Biomedical Electronics Technician (CBET) desired.
- Experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.
- Experience in a hospital setting.
- Experience interfacing with both internal team members and external customers as part of a solution based service process.
- Change agent and process-oriented.
- Strong knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.
- Experience developing and maintaining good customer relations.
- Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
- Change agent and process oriented.
- Exhibit the mentality that customers determine our success.
- Operate with efficiency and sense of urgency
- Willingness to learn and adapt to changing environments.
- Empower and inspire others.
- Ability to deliver results in an uncertain environment, ability to multitask and prioritize.